terms of service

CONDENSED TOS
NOTICE: This is the CONDENSED version of the TOS.Please refer to the full TOS below for more detailed terms, which WILL apply to your orders.

TERMS OF SERVICE
LAST UPDATE: 11/2025
This contract applies to the artist further called Seller and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:PAYMENTS
1. You will receive a Paypal invoice AFTER the price has been approved by both parties and BEFORE the work commences. All payments are in USD & via Paypal Invoice.
2. Payments are done before sketching begins as a way of making sure that it is not a scam and the piece is fully paid for and I am not working in vain or for free.
3. Any other payment schedule has to be mutually agreed before work on the Product commences.
4. Customer accepts that work on the Product will not commence until payment has been received by Seller.
5. Certain types of work do not allow for a split payment. In such cases customer will be informed about this and will be asked to agree on a different payment schedule, before any work can commence.PRODUCT DELIVERY
6. Customer agrees that Product will be delivered digitally to email address provided by Customer, after the final payment has been received by the Seller.
7. Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences. Customer is obliged to bear any costs incurred by alternative delivery method, such as postal costs, material costs, digital service subscription fees etc.
8. It is sole responsibility of Customer to propose delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the Seller.
8b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer lost their files.REVISIONS
9. Customer is given 2 thumbnail sketches to choose from; made per their specifications via the Commission Form
9a. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.
10. I will check in at the end of each stage before I proceed. e.g. Sketch, Line Art/Clean up, Flat ColorsCURRENCY CONVERSIONS
11. Customer agrees to pay the total amount specified in USD
12. It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.
13. Payment is considered as received and completed only when total amount received on Seller's Paypal account is equal to the invoice amount in USDREFUND POLICY
14. Customer has right to request a full refund if there's been no progress for 4 consecutive weeks, or when Product has not been completed within three months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.
15. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.PERSONAL AND COMMERCIAL USE
16. The Product received by Customer is for personal use ONLY. Any use of the Product for commercial purposes, reselling it, reproduction or publishing for reasons other than personal purposes has to be approved beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.CANCELLATIONS
17. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
18. Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.

1. REFERENCES

Please include at least ONE visual reference of the subject(s) (even a small scribble will do).Don't be shy about the number of references, but make sure they are relevant for the piece. Nudity and NSFW art references are okay, just give me a heads up before sending them.While text descriptions are accepted, they are a case-by-case basis and may be subjected to additional pricing due to lack of visual references. (Its best to have a healthy mix of both)

1.1. PREPARING YOUR REFERENCES

VISUAL REFERENCES
(IMAGES)

You can quickly make a folder in Google Drive/Google Docs, Imgur, Photobucket, Pinterest, etc. and upload the relevant images to these free services.If there are multiple folders for different outfits/objects/forms and such, please make sure to point out the one(s) relevant to your commission!Please avoid sending me scattered references, such as sending one by one on a twitter DM or through email — these can be easily lost or forgotten.If you have a carrd specifically for your OC and/or a Toyhouse page for it with references already there, these work perfectly as well!If you're sending me video game screenshots as references, please try not to take them at strange angles & take pictures somewhere where there is natural lighting (if game has photo mode use neutral lights)

DESCRIPTIVE REFERENCE
(TEXT)

Finding images that most resemble your character, haircut photos and any other details, stock images and etc. accompanied by text is good! However for text descriptions, I ask that you answer the following:1. Describe them physically. How is their body build? Face shape? Hair? Colors? Any specific features like scars or markings? For this part, descriptions like "they have a gentle disposition" are also helpful.2. Talk about them. This one isn't required, but having some idea of what they do and what their personality traits are will help me accurately depicting your character (so that I don't end up drawing a cheerful character as edgy and dark for instance).
This can be a small description or just 1-3 words if you want — there's no need to send their life story!3. What are they wearing? Any accessories and props you want me to include? (Please note that complexity adds to the price.)4. And most importantly: Use Bullet Points! The readability of bullet points is so important for me to understand exactly what you want and make sure I don't miss any details!